The working library / 87 articles
System Maps
Processes you can follow: clear inputs, decisions, handoffs and ways to assess the result.
Field Notes explore an idea. System Maps lay out a process. Build Logs show the work behind it.
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1–12 of 35 articles
System Maps · Business operations · 3 min read
Being at capacity is a design problem.
Map the work, find the constraint and decide what needs to change before adding more demand.
System Maps · AI & systems · 2 min read
Measure AI cost per useful result.
Map context, retries, tool calls and review time before optimising a model bill.
System Maps · AI & systems · 2 min read
Automate the preparation, then review the prospect.
A lead workflow that separates discovery, evidence, qualification and a deliberate contact decision.
System Maps · AI & systems · 2 min read
Read the skill before giving it a tool.
Review an agent extension for purpose, permissions, provenance and observable behaviour.
System Maps · AI & systems · 2 min read
The exception path is part of the AI workflow.
Define what happens when an agent is unsure, blocked or about to exceed its authority.
System Maps · AI & systems · 2 min read
Give the agent access that matches the job.
Map data, tools and consequences before connecting an assistant to business systems.
System Maps · Creative & production · 2 min read
AI creative still needs a production process.
Connect the brief, generation, edit, review and campaign handoff before producing more assets.
System Maps · AI & systems · 2 min read
Map the responsibilities before choosing the stack.
Separate interface, permissions, background work, retrieval and model calls in an AI application.
System Maps · Business operations · 2 min read
Remove unnecessary work before automating the sequence.
Question the requirement, simplify the process and only then decide what deserves automation.
System Maps · Business operations · 2 min read
Ask questions that reveal how someone does the work.
Build an interview around role requirements, consistent questions and evidence you can compare.
System Maps · Marketing & behaviour · 2 min read
Your default option is part of the offer.
Review preselected quantities and settings through the customer’s experience, with an easy way to choose differently.
System Maps · Marketing & behaviour · 2 min read
Put the important decision where people can find it.
Use a clear comparison hierarchy instead of assuming the middle card will sell itself.
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Built from my working notes, scripts and documented projects, with AI assistance in adapting and organising the library. Research and published case studies are linked in the articles.
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