The working library / 87 articles
Business operations
Capacity, handoffs, hiring and the practical design of work that can be repeated.
Field Notes explore an idea. System Maps lay out a process. Build Logs show the work behind it.
Browse topics / Business operations
1–12 of 13 articles
System Maps · Business operations · 3 min read
Being at capacity is a design problem.
Map the work, find the constraint and decide what needs to change before adding more demand.
System Maps · Business operations · 2 min read
Remove unnecessary work before automating the sequence.
Question the requirement, simplify the process and only then decide what deserves automation.
System Maps · Business operations · 2 min read
Ask questions that reveal how someone does the work.
Build an interview around role requirements, consistent questions and evidence you can compare.
Field Notes · Business operations · 2 min read
A future yes still needs a plan.
Turn an agreement about future work into a commitment people can realistically keep.
Field Notes · Business operations · 2 min read
Small improvements only compound when they survive.
Turn a useful one-off improvement into something the next project inherits.
Field Notes · Business operations · 2 min read
Use a slow week to remove a busy-week problem.
Choose maintenance work that will reduce the next delivery bottleneck.
System Maps · Business operations · 2 min read
What is the founder’s hour actually doing?
Use a time audit to distinguish necessary expertise from a business that depends on your availability.
Field Notes · Business operations · 2 min read
Cash, profit and value answer different questions.
Keep three different views of a business separate when discussing growth.
System Maps · Business operations · 2 min read
Give recurring costs a recurring review.
A lightweight process for checking whether subscriptions and operating commitments still earn their place.
Field Notes · Business operations · 2 min read
The experience starts before the delivery.
Make the sales promise, onboarding and finished work tell the same story.
System Maps · Business operations · 2 min read
Protect the return to focus, not just the focus block.
Make interruptions less costly by preserving context and setting clear response expectations.
Field Notes · Business operations · 2 min read
Connect the task to the result someone needs.
Give routine work context without turning every assignment into a grand mission.
Follow a question
Explore the collections.
Built from my working notes, scripts and documented projects, with AI assistance in adapting and organising the library. Research and published case studies are linked in the articles.
How this library was built RSS feed